FAQs

WHERE IS MY ORDER?

Delivery aim for Standard UK Delivery orders is 3-5 working days after dispatch, but can sometimes arrive a little quicker. To check out more info on dispatch and delivery times regarding Standard UK Delivery deliveries then please go to our Delivery & Returns page. If you placed an order over 5 working days ago please contact us with your order details and we will look in to it for you.

 

Delivery time for Next Working Day UK orders is 1 working day, providing you placed your before 3pm. To check out more info on dispatch times regarding Next Day deliveries then please go to our Delivery & Returns page. If you think your delivery is late, please contact us with your order details and we will look in to it for you.

 

Overseas shipping can take between 3 and 12 working days. To check out more information on delivery times for international orders then please go to our Delivery & Returns page. If you think your delivery is late, please contact us with your order details and we will look in to it for you.

 

Please note that we try to ship all orders within 1 working day. Orders placed after 2pm are usually shipped the next working day.

 

For more info on deliveries please see our Delivery & Returns page.

 

I HAVE A PROMO CODE. HOW DO I USE IT?

You need to enter it upon checkout. You'll see the option to apply a promo code in the 'Order Summary' box. We cannot manually apply any discounts after your order has been placed.

 

I HAVE A PROMO CODE BUT I FORGOT TO ENTER IT AT CHECKOUT. CAN YOU TAKE THE DISCOUNT OFF AFTER I'VE PLACED MY ORDER?

Unfortunately, once you've placed your order, we can't amend any discounts as the payment is processed immediately when you place the order. We recommend you keep your promo code safe and use it on your next order before the codes expires.

 

I INPUT MY PROMO CODE BUT IT DIDN'T WORK!

If you've tried to use a promo code and it hasn't worked, it may be that it isn't applicable to the items in your basket, it may have expired, or your basket total may not be high enough for the code to work. If you think that it hasn't worked out of error then please contact us and we will look in to it for you.

 

 

I’M NOT HAPPY WITH MY ORDER. HOW DO I RETURN IT?

Please see our Delivery & Returns page to see details on how to return your order.

 

I’VE MADE A MISTAKE WITH MY ORDER. CAN I AMEND IT?

If you have noticed that you have made a mistake with your order, e.g. ordered and incorrect size or entered your shipping address incorrectly, then please contact us as soon as possible as we will do our best to amend this for you.

 

We like to work as quickly as possible at getting your order out to you so we will not be able to change order details if your order has already been shipped.

 

I WANT TO CANCEL MY ORDER. WHAT DO I DO?

If you change your mind about your order and you've not yet received a dispatch email then contact us as soon as possible. In some instances we may be able to cancel your order, but more often than not your order will have already been processed. If this is the case, then just wait until your order arrives, and if you still don’t want it then you can return it to us. For more info on returns see our Delivery & Returns page.

 

I'M RETURNING MY ORDER FOR A RETURN/EXCHANGE BUT I'VE LOST MY RETURNS FORM/PRE-PAID RETURNS LABEL

You can download a new returns form from our Delivery & Returns page - just be sure to fill out all of your details before putting parcel along with your unwanted items. If you need a new pre-paid Royal Mail returns label you'll also find the link on our Delivery & Returns page. Both links are in red.

 

I’M NOT SURE WHAT SIZE I NEED. DO YOU HAVE A SIZE CHART?

As we have clothing from different suppliers they can sometimes vary in that they can come e.g. S-XL, EU or UK sizing. We always try to list these as accurately as possible, comparing them to what they would be in UK sizes, and also list what size the model wears.

 

To compare to international sizes, please see our universal size chart below.

 

If you’re still unsure of what size to order, then you can always buy more than one size and return your unwanted items, or you can contact us and we’ll try and help you to decide. Please note that any advise given is only that, and we cannot guarantee the item will fit.

 

UK

2

4

6

8

10

12

14

16

18

20

22

24

26

28

EU

30

32

34

36

38

40

42

44

46

48

50

52

54

56

Germany

32

34

36

38

40

42

44

46

48

50

52

54

56

58

Italy

34

36

38

40

42

44

46

48

50

52

54

56

58

60

US

00

0

2

4

6

8

10

12

14

16

18

20

22

24

AU

2

4

6

8

10

12

14

16

18

20

22

24

26

28

 

DO YOU WORK WITH BLOGGERS?

We are always looking to work with new bloggers and go down new avenues of promotion. If you think you’d be well suited to our brand then please contact us. Unfortunately, we can’t work with or reply to everyone, so if you don’t get a response please don’t take it personally!

 

MY QUESTION ISN’T HERE… HELP!

If we’ve still not answered your question then you can contact us and we’ll get back to you as soon as possible.